Question 1

How does Pura Delights work?

Accepted Answer

Pura Delights is a meal-prep service designed for performance and convenience. Simply choose your meal plan, select your meals, place your order, and we’ll prepare everything fresh for you. Once ready, your meals will be dropped off at the pickup location you select during checkout.

Question 2

Where do I pick up my meals?

Accepted Answer

When placing your order, you will choose one of our three official Pura Delights pickup locations. Your meals will be delivered to the location you selected at checkout, ready for pickup during normal business hours.

Question 3

When are meals prepared and delivered?

Accepted Answer

All meals are freshly prepared at the start of each week. Once your order is completed, your selected pickup location will receive your meals on our scheduled delivery day. Pickup times may vary slightly by location, but meals are always ready the same day they arrive.

Question 4

Can I customize my meals?

Accepted Answer

At this time, customization options are limited. However, you may select meals from our menu that best fit your dietary preferences, such as high-protein options, low-carb dishes, or chef-crafted balanced plates. More customization features will be available in the near future.

Question 5

How long do the meals stay fresh?

Accepted Answer

Our meals stay fresh in the refrigerator for 5–7 days when stored properly. We recommend refrigerating your meals immediately after pickup. Meals may also be frozen to extend freshness, though textures may vary slightly once reheated.

Question 6

Do you offer refunds or order changes?

Accepted Answer

Because meals are prepared fresh based on each order, we cannot offer refunds once the order has been submitted. If you need to make a change, please contact us as soon as possible and we will do our best to accommodate based on meal prep status.

FAQs

Everything you need to know before placing your order

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